If you have questions about this policy or how data is handled, email liam.h@nw-phltd.co.uk, call 07988 293247, or message us on WhatsApp.

General Data Protection Regulation (GDPR)

Northwest Plumbing & Heating Ltd acts as the Data Controller for personal data you provide. Lawful bases include performance of a contract, consent, legitimate interests, and compliance with legal obligations.

Information we collect

• Contact details such as name, phone number, email address, and service address.
• Project details needed to quote, schedule, and complete work safely.
• Communications sent by email, phone, WhatsApp, or website forms.
• Basic technical website data such as IP address, browser type, and timestamps.

How we use information

• Respond to enquiries, provide quotations, and manage bookings.
• Deliver services, updates, and aftercare support.
• Meet legal, insurance, tax, and accounting requirements.

Sharing information

We do not sell personal data. Information is shared only when required to deliver services, with trusted suppliers/subcontractors, or where legally required.

Your rights

You can request access, correction, or deletion of personal data where legally applicable, and object to certain processing in line with UK law.

Cookies

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